haku: @author Saharia, A. / yhteensä: 3
viite: 2 / 3
| Tekijä: | Babad, Y. Saharia, A. Dada, M. |
| Otsikko: | An appointment-based service center with guaranteed service |
| Lehti: | European Journal of Operational Research
1996 : MAR 8, VOL. 89:2, p. 246-258 |
| Asiasana: | STOCHASTIC PROCESSES SERVICE MANAGEMENT GUARANTEES |
| Kieli: | eng |
| Tiivistelmä: | Customers are scheduled to arrive at periodic scheduling intervals to receive service from a single server system. A customer must start receiving service within a given departure interval; if this is not the case, the system will pay a penalty and/or transfer the customer to another facility at the system's cost. A complete transient and steady-state analysis of the system is given, the optimal scheduling and departure intervals are determined, and the virtual work in the system is analysed. |
SCIMA