haku: @author Cristiano, J.J. / yhteensä: 3
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| Tekijä: | Cristiano, J.J. Liker, J.K. White, C.C. III |
| Otsikko: | Customer-driven product development through quality function deployment in the U.S. and Japan |
| Lehti: | Journal of Product Innovation Management
2000 : JUL, VOL. 17:4, p. 286-308 |
| Asiasana: | R&D Product development Asia Europe USA |
| Kieli: | eng |
| Tiivistelmä: | This study reports on the results of a 1995 survey of over 400 companies in the U.S. and Japan using Quality Function Deployment (QFD), which is a tool for bringing the voice of the customer into the product development process from concept to manufacturing. The reported results are counter-intuitive. U.S. companies reported a higher degree of usage, management support, cross-functional involvement, use of QFD driven data sources, and perceived benefits from using QFD. |
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