haku: @author Jiang, J.J. (et al.) / yhteensä: 3
viite: 2 / 3
| Tekijä: | Jiang, J.J. (et al.) |
| Otsikko: | IS service performance: self-perceptions and user perceptions |
| Lehti: | Information & Management
2001 : OCT, VOL. 38:8, p. 499-506 |
| Asiasana: | INFORMATION SYSTEMS PERFORMANCE APPRAISAL SERVICE |
| Kieli: | eng |
| Tiivistelmä: | User evaluation of the quality of an information system (IS) and its service is often a major factor in the performance evaluation of the IS staff. While views of users are critical, user evaluation may be incomplete and prompt inappropriate decisions regarding the delivery of the IS service. Three hundred and sixty degree evaluation techniques strive to avoid unjustified actions by eliciting feedback from multiple stakeholders to calibrate expectations more effectively and set the most appropriate future goals. |
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