haku: @author Barki, H. / yhteensä: 3
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| Tekijä: | Barki, H. Hartwick, J. |
| Otsikko: | Interpersonal conflict and its management in information system development |
| Lehti: | Mis Quarterly
2001 : JUN, VOL. 25:2, p. 195-228 |
| Asiasana: | HUMAN RELATIONS CONFLICT MANAGEMENT INFORMATION SYSTEMS |
| Kieli: | eng |
| Tiivistelmä: | Based on definitional properties of interpersonal conflict identified in the management and organizational behavior literatures, this paper tests a model of how individuals participating in ISO projects perceive interpersonal conflict and examines the relationships between interpersonal conflict, management of the conflict, and ISO outcomes. Questionnaire data was obtained from 265 IS staff and 272 users working on 162 ISO projects. Results indicated that the construct of interpersonal conflict was reflected by three key dimensions: disagreement, interference, and negative emotion. |
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