haku: @author Yavas, U. / yhteensä: 30
viite: 5 / 30
Tekijä: | Yavas, U. Babakus, E. Treadway, B. |
Otsikko: | Antecedents of service performance gap: an empirical re-examination |
Lehti: | Journal of International Selling and Sales Management
2006 : VOL. 12:2, p. 69-78 |
Asiasana: | service Turkey team work employees |
Kieli: | eng |
Tiivistelmä: | The purpose of this study is to develop a model to identify the antecedents of service performance gap and to test it by using bank employees in Turkey. Findings show a negative relationship between team work and service performance gap, and also that service employees are less able to cooperate effectively towards a common goal when they face conflicting demands. |
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