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| Tekijä: | Viitanen, K. |
| Otsikko: | The Baltic model for the settlement of individual consumer disputes |
| Lehti: | Journal of Consumer Policy
2000 : SEP, VOL. 23:3, p. 315-339 |
| Asiasana: | Disputes Consumer protection Market research Baltic countries European Union |
| Kieli: | eng |
| Tiivistelmä: | The aim of this study is to assess the possibilities consumers in the Baltic countries have to fulfil their rights in individual consumer disputes by using different forms of alternative dispute resolution. Special attention is paid to the relation between the existing alternative dispute resolution (ADR) systems and the European Commission's Recommendation 1998 on ADR. The main finding is that in all three countries individual disputes are settled by the same consumer authorities which are also protecting consumers' collective interests. |
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