haku: @indexterm virtual organizations / yhteensä: 33
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| Tekijä: | Paul, S. (et al.) |
| Otsikko: | Impact of heterogeneity and collaborative conflict management style on the performance of synchronous global virtual teams |
| Lehti: | Information & Management
2004 : JAN, VOL. 41:3, p. 303-321 |
| Asiasana: | Decision support systems Management styles Team work Co-operation Organizational culture Virtual organizations India USA |
| Kieli: | eng |
| Tiivistelmä: | Virtual teams (hereafter as: v-t.) cut across organizational cultures, national cultures, and functional areas, thereby increasing group heterogeneity. This study explored the relationships that might exist among the heterogeneity of the v-t., their collaborative conflict management style, and their performance outcomes. The paper reports the findings of a laboratory experiment in which homogeneous and heterogeneous v-t., consisting of subjects from the USA and India. Team members used a web-based group decision support system (GDSS) allowing them to discuss task options, critique suggestions, and vote on the result. The data analyses suggested that collaborative conflict management style positively impacted satisfaction with the decision making process, perceived decision quality, and perceived participation of the v-t. There was weak evidence that links a groups heterogeneity to its collaborative conflict management styles. |
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