haku: @indexterm Total quality management / yhteensä: 374
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| Tekijä: | Cohen, H. |
| Otsikko: | Results: the forgotten element of quality programs |
| Lehti: | SAM Advanced Management Journal
1994 : SUMMER, VOL. 59:3, p. 24-31 |
| Asiasana: | QUALITY TOTAL QUALITY MANAGEMENT CONTROL |
| Kieli: | eng |
| Tiivistelmä: | Many companies undertake total quality programs but few realize significant results. The problem lies in the approach. Instead of aiming for near-term, specific, achievable results, a company will first attempt changes of a cosmic order, such as instilling a new corporate structure. Quality control disappears into this bureaucratic void. Confronted by either the need or desire to improve quality, managers revert to the same well-worn paths they have trod for other performance challenges. |
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