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| Tekijä: | Braver, N. |
| Otsikko: | Overcoming resistance to TQM |
| Lehti: | Research Technology Management
1995 : SEP-OCT, VOL. 38:5, p. 40-44 |
| Asiasana: | TOTAL QUALITY MANAGEMENT MANAGEMENT TECHNOLOGY |
| Kieli: | eng |
| Tiivistelmä: | Managers tasked with implementing TQM in their organizations - whether through gradual, continual improvement or by radical reengineering - frequently encounter the strongest resistance to the cultural change among those whose support they need most: the scientists. By establishing an implementation strategy that focuses on the scientists' needs, carefully selecting processes, involving the right people, and developing sufficient internal resources , management can greatly increase its chances of success. |
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