haku: @indexterm Total quality management / yhteensä: 374
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| Tekijä: | Schwarzenbach, J. H. |
| Otsikko: | Servicequalität in der SKA: von der Theorie zur Praxis. *CREDIT SUISSE |
| Lehti: | IO Management-Zeitschrift industrielle Organisation
1996 : VOL: 65:3, p. 29-32 |
| Asiasana: | SERVICE QUALITY CUSTOMER RELATIONS BANKING TOTAL QUALITY MANAGEMENT SURVEYS |
| Kieli: | ger |
| Tiivistelmä: | Apparently, it is not always easy to implement theoretical knowledge. Nevertheless, it is possible to provide a successful theoretical foundation which can serve as basis for the goal-oriented employment of resources in the day-to-day business of banks. |
SCIMA