haku: @indexterm Total quality management / yhteensä: 374
viite: 197 / 374
| Tekijä: | Dooley, K. Johnson, T. Bush, D. |
| Otsikko: | TQM, chaos and complexity |
| Lehti: | Human Systems Management
1996 : VOL. 14:4, p. 287-302 |
| Asiasana: | CHAOS TOTAL QUALITY MANAGEMENT QUALITY |
| Kieli: | eng |
| Tiivistelmä: | Management practices of this century have been greatly influenced by Frederick taylor's concept of scientific management. Taylor's theories can be traced to the paradigm of Newtonian mechanics. In recent years a new paradigm of scientific thought, complexity has emerged. The premise of this paper is that successful TQM initiatives must borrow perspectives and approaches from both paradigms: indeed, one of the key challenges to quality management is to simultaneously balance the objectives of control and learning. |
SCIMA