haku: @indexterm Total quality management / yhteensä: 374
viite: 81 / 374
| Tekijä: | Korukonda, A. Watson, J. Rajkumar, T. |
| Otsikko: | Beyond teams and empowerment: a counterpoint to two common precepts in TQM |
| Lehti: | SAM Advanced Management Journal
1999 : WINTER, VOL. 64:1, p. 29-36 |
| Asiasana: | MANAGEMENT TOTAL QUALITY MANAGEMENT TEAM WORK |
| Kieli: | eng |
| Tiivistelmä: | It has seemingly been an article of faith that total quality management required the use of teams and the empowerment of employees. But was this based on empirical evidence? A literature review plus case studies of companies adopting TQM suggest not. Indeed, it can be argued that teams and individual empowerment are antithetical, and that neither is crucial to the successful implementation of TQM. Companies, thinking of adopting TQM, which has many successes, should take a fresh look at the underlying assumptions and the many reasons why it does not, in fact, always succeed. |
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