haku: @indexterm Total quality management / yhteensä: 374
viite: 59 / 374
| Tekijä: | Repenning, N. P. |
| Otsikko: | Drive out fear (unless you can drive it in): the role of agency and job security in process improvement |
| Lehti: | Management Science
2000 : NOV, VOL. 46:11, p. 1385-1396 |
| Asiasana: | COMMITMENT EMPLOYEES PROCESS QUALITY MANAGEMENT TOTAL QUALITY MANAGEMENT |
| Kieli: | eng |
| Tiivistelmä: | Understanding the wide range of outcomes achieved by firms trying to implement Total Quality Management (TQM) and similar process improvement initiatives presents a challenge to management theory: A few firms reap sustained benefits from their programs, but most efforts fail and are abandoned. In this paper the author studies one dimension of this phenomenon: the role of impending layoffs in determining employee commitment to process improvement. |
SCIMA