haku: @indexterm Total quality management / yhteensä: 374
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| Tekijä: | Ghobadian, A. Gallear, D. |
| Otsikko: | TQM implementation: an empirical examination and proposed generic model |
| Lehti: | Omega
2001 : APR, VOL. 29:4, p. 343-360 |
| Asiasana: | TOTAL QUALITY MANAGEMENT QUALITY MANAGEMENT |
| Kieli: | eng |
| Tiivistelmä: | Total quality management is considered by many as an important quality and business performance improvement tool. The popularity of the concept has led to an explosion of TQM related literature. A careful review of the literature suggests that most publications recount the experiences or perceptions of the authors or deal with single case organisations. Furthermore, there is a dearth of empirical research and literature dealing with TQM's implementation process. This paper reports the findings of a research project that empirically examined the process of TQM implementation in a sample of organisations widely regarded as leading exponents of TQM. The paper presents a non- prescriptive model of the TQM implementation process derived from the findings and proposes an "outcome driven" approach as an alternative to the TQM implementation strategies. |
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