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| Tekijä: | Cady, S. H. Fandt, P. M. |
| Otsikko: | Managing impressions with information: a field study of organizational realities |
| Lehti: | Journal of Applied Behavioral Science
2001 : JUN, VOL. 37:2, p. 180-204 |
| Asiasana: | Consumer behaviour Leadership Service management Management behaviour Organizational behaviour |
| Kieli: | eng |
| Tiivistelmä: | This field study examines how changes in span of managerial control, the leadership substitute referred to as procedure availability, and self-monitoring influence impression managent tactics used by subordinates in their customer service reports. |
SCIMA