haku: @freeterm PHYSICAL DISTRIBUTION, / yhteensä: 4
viite: 3 / 4
Tekijä: | Wellin, M. |
Otsikko: | Delivering the goods on customer care (Transportbetriebe) |
Lehti: | Personnel Management
1993 : MAR, VOL. 25:3, p. 34-37 |
Asiasana: | |
Vapaa asiasana: | PHYSICAL DISTRIBUTION, PERSONALAUSBILDUNG, LEISTUNGSLOHN |
Kieli: | eng |
Tiivistelmä: | In order to gain competitive adge a distribution company looked at how well it served the needs of its customers. It drew up a diagram of each of its client companies' cultures, then looked at how closely its own attitudes and practices fitted in to the machine. Where there was a mismatch, it geared up the recruitment and training of its own employees accordingly. This article describes how the process acquired driving force. |
SCIMA