haku: @journal_id 1189 / yhteensä: 4
viite: 2 / 4
Tekijä: | Dale, B. |
Otsikko: | A framework for the introduction of a process of quality improvement in retail organizations |
Lehti: | International Journal of Retail & Distribution Management
1994 : VOL. 22:8, p. 25-32 |
Asiasana: | MANAGEMENT ORGANIZATION RETAILING |
Kieli: | eng |
Tiivistelmä: | The paper describes a framework which can be used by retail organizations in planning the introduction of a process of continuous quality improvement. The framework consists of four sections - organizing, systems and techniques, measurement and feedback, and changing the culture. The article also outlines the key features of these sections and outlines a five-stage process by which the framework can be used by the executive management of any retail organization. |
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