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| Tekijä: | Tomlinson, Y. |
| Otsikko: | Involving staff in the process of continuous improvement |
| Lehti: | Training for Quality
1994 : VOL. 2:3, p. 22-25 |
| Asiasana: | TOTAL QUALITY MANAGEMENT QUALITY MANAGEMENT |
| Kieli: | eng |
| Tiivistelmä: | The paper explores the relationship between staff, empowerment, organizational culture and the process of continuous improvement. The paper emphasizes the need for active involvement of all staff, management commitment and a management style which embraces the empowerment of staff. The paper suggests that the use of a staff suggestion scheme can become a useful and dynamic part of the journey to TQM and improving the quality of working life. |
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