haku: @author James, S. / yhteensä: 4
viite: 2 / 4
| Tekijä: | James, S. |
| Otsikko: | Character assignation |
| Lehti: | People Management
1998 : APR 2, VOL. 4:7, p. 52-53 |
| Asiasana: | MANAGEMENT EMPLOYEES DISCRIMINATION |
| Kieli: | eng |
| Tiivistelmä: | Introverts and extroverts have such different training needs that Liverpool Victoria devised separate development programmes for them. The authors report on a study of call-centre employees that discovered how personality crucially affects productivity. Most organizations have clear policies about selection and training, believing that they know what they are doing -- what to select for, how to train and, equally importantly, how to manage their employees. But their confidence may be misplaced. |
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