haku: @author Gurdon, M. A. / yhteensä: 4
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| Tekijä: | Gurdon, M. A. Savitt, R. Pribova, M. |
| Otsikko: | Consumer activism in the Czech Republic: The role of exit and voice in a changing economy |
| Lehti: | Journal of Socio-Economics
1999 : VOL. 28:1, p. 3-19 |
| Asiasana: | Economic theory Consumer behaviour Transition economies Retailing Industries Czech Republic Europe |
| Kieli: | eng |
| Tiivistelmä: | In this study, the question "Are consumers actively pursuing their market responsibilities in transforming economies?" is discussed. It reports on a study of Czech consumers using Hirschman's (1970) exit / voice theory. The research focuses on what actions consumers, who had never experienced the freedom to express complaints, would take when confronted with market disappointments and failures. The evidence represents the first milestone describing consumer voice behaviour in transforming economy. |
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