haku: @author Thompson, G. M. / yhteensä: 4
viite: 3 / 4
| Tekijä: | Pullman, M. E. Thompson, G. M. |
| Otsikko: | Evaluating capacity- and demand-management decisions at a ski resort |
| Lehti: | Cornell Hotel and Restaurant Administration Quarterly
2002 : DEC, VOL. 43:6, p. 25-36 |
| Asiasana: | Hotel and catering industry Service management Consumer behaviour |
| Kieli: | eng |
| Tiivistelmä: | The model reveals some effective and not-so-effective ways to manipulate customers' behaviour to minimize their waiting times in service queues. |
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