haku: @author Armbrüster, T. / yhteensä: 4
viite: 2 / 4
| Tekijä: | Armbrüster, T. |
| Otsikko: | Rationality and its symbols: signalling effects and subjectification in management consulting |
| Lehti: | Journal of Management Studies
2004 : DEC, VOL. 41:8, p. 1247-1269 |
| Asiasana: | Corporate governance Human resource management Consultants Service Industries |
| Kieli: | eng |
| Tiivistelmä: | It is very difficult to measure the impact or success of a service in sectors such as management consulting (hereafter as: cons). In these markets of goods btw. experience and credence, symbolic value is helpful and necessary to complement quality perceptions. This article looks at the role of personnel selection (here as: p-sel.) in the context of quality symbolization. It is argued that the predominant tool for p-sel. in the cons. sector, the case study, accounts for both a signalling effect of rationality to the business environment and a subjectification of cons. staff to the cons. culture and rationality beliefs. The case is made that the process of p-sel. has latent effects, which nonetheless contribute to the cons. industry's success. |
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