haku: @author Guaspari, J. / yhteensä: 4
viite: 4 / 4
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| Tekijä: | Guaspari, J. |
| Otsikko: | The role of human resources in "selling" quality improvement to employees |
| Lehti: | Management Review
1987 : MAR, VOL. 76:3, p.20-24 |
| Asiasana: | QUALITY PERSONNEL MANAGEMENT |
| Kieli: | eng |
| Tiivistelmä: | The perpetual cycle of setting,achieving and raising target quality levels is considered the only effective way to improve quality. Three basic mind-sets are proposed: business organizations exist to deliver value to their customers; quality is a value viewed from the inside out; business organizations exist to deliver quality to their customers. Some areas are suggested for the human resources function to explore: to make the customer come alive for all employees,to identify and strengthen all customer connections,and apply the same principles in "real life". |
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