haku: @author Ng, K.Y.K. / yhteensä: 4
viite: 4 / 4
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| Tekijä: | Chu, S.C.K. Lin, C.K.Y. Ng, K.Y.K. |
| Otsikko: | Centralized versus decentralized manpower resource-planning: the case of a Hong Kong company |
| Lehti: | Journal of the Operational Research Society
1991 : JUL, VOL. 42:7, p. 525-536 |
| Asiasana: | DECISION SUPPORT SYSTEMS MANPOWER PLANNING MODELS |
| Kieli: | eng |
| Tiivistelmä: | A Hong Kong-based electronic company finds it more and more difficult to deliver and maintain the same service level as before, a matter that will become more serious as the study is to address the need to optimize the service response time in the face of severe demand on the already hard-stretched manpower resources. The manpower required to achieve certain levels of service quality is also examined. Mathematical modelling techniques based on the well-tested square-root response distance formulation and a corresponding affine time-distance relationship are successfully applied to quantify the performance measure with respect to manpower resources. |
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