haku: @journal_id 1671 / yhteensä: 40
viite: 16 / 40
Tekijä: | Balu, R. |
Otsikko: | Listen up! It might be your customers talking |
Lehti: | Fast Company
2000 : MAY, 34, p. 304-316 |
Asiasana: | Customer relations Organizational development Service quality |
Kieli: | eng |
Tiivistelmä: | You can't learn what your customers want if you don't listen to them. And listening is harder than it sounds. This is a guide to building a listening organization. |
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