haku: @indexterm IMPLEMENTATION / yhteensä: 412
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| Tekijä: | Beyer, J. Ashmos, D. Obsorn, R. |
| Otsikko: | Contrasts in enacting TQM: mechanistic vs. organic ideology and implementation |
| Lehti: | Journal of Quality Management
1996 : VOL. 2:1, p. 3-40 |
| Asiasana: | QUALITY MANAGEMENT IMPLEMENTATION |
| Kieli: | eng |
| Tiivistelmä: | A qualitative longitudinal study of the enactment of TQM in two semi-conductor supplier firms revealed that adoption, implementation, and institutionalization of TQM in one firm was mechanistic, with a ritualistic use of specific TQM methods, procedures, and language while the other firm used an organic approach in which a local adaptation of TQM emerged as people learned and adapted concepts and tools to fit their specific needs. Results suggest that how TQM is implemented affects its institutionalization. |
SCIMA