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Tekijä:Morganosky, M. A.
Fernie, J.
Otsikko:Mail order direct marketing in the United States and the United Kingdom: Responses to changing market conditions
Lehti:Journal of Business Research
1999 : JUL, VOL. 45:3, p. 275-279
Asiasana:Direct selling
Mail order selling
Competitive advantage
USA
United Kingdom
Europe
Kieli:eng
Tiivistelmä:Although mail order accounts for a fairly similar percent of retail sales in both the U.S. and the U.K., the evolution and development of mail order is different in each market. The study shows how the U.S. market has become highly fragmented and how mail order companies have gained competitive advantage through positioning their offerings at better quality and higher pricing points. Conversely, mail order direct marketing in the U.K. continues to be dominated by a small number of large companies promoting "big book" catalogs at the mass market of lower to middle socio-economic groups. The study shows that growth segments in the U.K. market are beginning to follow a course similar to that observed in the U.S. with the development of "specialogs" by well-known store retailers and U.S. entrants.
SCIMA tietueen numero: 196359
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