haku: @author Kelly, J. / yhteensä: 44
viite: 8 / 44
| Tekijä: | Kelly, J. |
| Otsikko: | Corporate transformation: London calling |
| Lehti: | Journal of Business Strategy
1995 : MAR-APR, VOL. 16:2, p. 22-26 |
| Asiasana: | |
| Vapaa asiasana: | BANK, UNTERNEHMENSSTRATEGIE, MOTIVATION |
| Kieli: | eng |
| Tiivistelmä: | Three passions have ruled the life of B. Pitman since he became chief executive of Lloyds Bank in 1983: a hunger for shareholder value, a conviction that it is only won through customer service, and a belief in the power of performance related rewards to mobilize human energy. Armed with this criterion, Pitman set about the task of reconciling it with the aspirations of customers and employees. It is perfectly possible to excel in serving customers and motivating employees while pursuing excellent shareholder return, was his argument. |
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