haku: @indexterm Merchandising / yhteensä: 44
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Tekijä:Dreze, X.
Hoch, S.
Otsikko:Exploiting the installed base using cross-merchandising and category destination programs
Lehti:International Journal of Research in Marketing
1998 : DEC, VOL. 15:5, p. 459-472
Asiasana:MARKETING
RESEARCH
MERCHANDISING
Kieli:eng
Tiivistelmä:The authors investigate two ways to increase sales and customer loyalty by taking advantage of a store's installed base of current customers. The authors propose a classification of products into two types. Product of Type I are products for which consumers have a loyalty to a specific retailer and, as far as possible, always shop at the retailer for these products. The other products (Type 2) are not associated with any retailer and bought at whichever retailer consumers happen to shop.
SCIMA tietueen numero: 188828
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