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| Tekijä: | Persico, J. Jr McLean, G. |
| Otsikko: | The evolving merger of socio-technical systems and quality improvement theories |
| Lehti: | Human Systems Management
1994 : VOL. 13:1, p. 11-18 |
| Asiasana: | MERGERS SOCIOTECHNICAL SYSTEMS QUALITY |
| Kieli: | eng |
| Tiivistelmä: | The Socio-Technical Systems theory (STS) , characterized by employee empowerment, opportunity to learn, and autonomy, supports work teams with an emphasis on enhancing worker job satisfaction. In contrasts, the basic theory informing total quality management (TQM) or continuous quality improvement (CQI) focuses on processes, customers, statistical process control, organizational culture, employee involvement, and continuous improvement to enhance quality and productivity. |
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