haku: @author Heller, R. / yhteensä: 46
viite: 5 / 46
| Tekijä: | Heller, R. |
| Otsikko: | Clean machine |
| Lehti: | Management Today
1994 : MAY, p. 44-49 |
| Asiasana: | SERVICE INDUSTRIES MANAGEMENT QUALITY |
| Kieli: | eng |
| Tiivistelmä: | Bigger and better has proved to be true for cleaning company ISS. A country-focused approach with emphasis on quality and training has led to growth and a culture of continuous improvement. Managers have been trained to speak the same management language and refresher courses every year ensure they remain fluent. The key to all the financial systems is simplicity: anybody can master the ISS method in half-a-day. ISS doesn't rely entirely on managerial promotion from within. Rewards are high enough to attract outsiders. |
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