haku: @indexterm Consumer attitudes / yhteensä: 469
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Tekijä: | Gabbott, M. Hogg, G. |
Otsikko: | The glory of stories: using critical incidents to understand service evaluation in the primary healthcare context |
Lehti: | Journal of Marketing Management
1996 : AUG, VOL. 12:6, p. 493-503 |
Asiasana: | SERVICE MARKETING SERVICE MANAGEMENT EVALUATION CONSUMER ATTITUDES HEALTH SERVICE |
Kieli: | eng |
Tiivistelmä: |
SCIMA