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| Tekijä: | Chittenden, F. |
| Otsikko: | Small firms and the ISO 9000 approach to quality management |
| Lehti: | International Small Business Journal
1998 : OCT-DEC, VOL. 17:1, p. 73-88 |
| Asiasana: | SMALL BUSINESS QUALITY MANAGEMENT |
| Kieli: | eng |
| Tiivistelmä: | This paper reports the findings of a large-scale survey of small businesses that have not registered under the ISO 9000 quality assurance standard. The paper compares the characteristics of the registered and unregistered firms and explores the reasons why businesses decide whether or not to seek registration under the standard. The benefits gained and disadvantages experienced by the minority of small firms that have registered are also considered. |
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