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| Tekijä: | Berg, S.V. Lynch, J.G. Jr. |
| Otsikko: | The measurement and encouragement of telephone service quality |
| Lehti: | Telecommunications Policy
1992 : APR, VOL. 16:3, p.210-224 |
| Asiasana: | |
| Kieli: | eng |
| Tiivistelmä: | The authors review the literature about the production and valuation of quality and compare the telephone service quality in different areas. Finally they suggest how to improve the evaluation of quality and points out that the development of telecommunications industry results in better service quality. |
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