haku: @journal_id 113 / yhteensä: 481
viite: 68 / 481
| Tekijä: | Cavaness, J. P. Manoochehri, G. H. |
| Otsikko: | Building quality into services. |
| Lehti: | Advanced Management Journal
1993 : WINTER, VOL. 58:1, p. 4-8,15 |
| Asiasana: | USA MANUFACTURING QUALITY SERVICE INDUSTRIES |
| Kieli: | eng |
| Tiivistelmä: | Even as US manufacturers make progress in their pursuit of higher quality and improved competitiveness, the service industry seems to lag or lose ground. The first step is to recognize the differences between manufacturing and services, and the second is to adopt quality control measures.This article has presented a number of recommendations for building quality into services and has cited many examples of successful American service companies. The point is simple: it is possible for American service providers to improve and compete on a world class level. |
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