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| Tekijä: | Karatepe, O.M. Sokmen, A. |
| Otsikko: | The effects of work role and family role variables on psychological and behavioral outcomes of frontline employees |
| Lehti: | Tourism Management
2006 : APR, VOL. 27:2, p. 255-268 |
| Asiasana: | hotel and catering industry employees job satisfaction job performance roles Turkey |
| Kieli: | eng |
| Tiivistelmä: | This empirical study investigates the effects of work role and family role variables on frontline employees' affective (job satisfaction (JSAT) and intention to leave (INTLEAVE) and performance (service recovery performance (SERPERF) outcomes in the Turkish hotel industry. The results of the path analysis indicate that the proposed model fits the data well. Role ambiguity, workfamily conflict (W-FCON), and familywork conflict (F-WCON) are significant predictors of SERPERF and INTLEAVE. Greater JSAT decreases frontline employees' INTLEAVEs the hotel. |
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