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| Tekijä: | Shin, D. |
| Otsikko: | Critical implementation issues in total quality management |
| Lehti: | Sam Advanced Management Journal
1998 : WINTER, VOL. 63:1, p. 10-14 |
| Asiasana: | MANAGEMENT TOTAL QUALITY MANAGEMENT ECONOMICS |
| Kieli: | eng |
| Tiivistelmä: | Recently, many business magazines, newspapers, and academic journals that have praised TQM as a critical source of sustainable competitive advantage have begun to publish reports on its failure. While many companies have demonstrated improvement in achieving high quality and business performance, others have either abandoned or reduced their efforts toward TQM programs. Frustrated by the lack of visible improvements, unconvincing results and the reports of unsuccessful TQM, some organizations have begun to question the value of TQM. |
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