haku: @author Coulter, R.A. / yhteensä: 5
viite: 5 / 5
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| Tekijä: | Coulter, R.A. Ligas, M. |
| Otsikko: | The long good-bye: the dissolution of customer-service provider relationships |
| Lehti: | Psychology & Marketing
2000 : AUG, VOL. 17:8, p. 669-695 |
| Asiasana: | Customers Service |
| Kieli: | eng |
| Tiivistelmä: | The research examines customer-service providen relationship dissolution. The data provide a holistic perspective on why consumers take a long time to exit, how they exit, and their expectations about rekindling their relationships. |
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