haku: @author Crum, R. P. / yhteensä: 5
viite: 3 / 5
| Tekijä: | Hoshower, L. B. Crum, R. P. |
| Otsikko: | Controlling service center costs. |
| Lehti: | Management Accounting (New York)
1987 : NOV, VOL. 69:5, p. 44-48 |
| Asiasana: | SERVICE MANAGEMENT PROFIT CENTRES INVESTMENT COMPETITION |
| Kieli: | eng |
| Tiivistelmä: | A review of the control of service centre costs, with guidelines, and a survey of direct and indirect user charge and control, and whether a transfer price should control the user's consumption of maintenance services. The authors argue that the willingness of a user to pay a high charge provides a fair indication of the demand strength for the service and advocate the encouragement of quality service, together with the use of a technique that will provide better information. |
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