haku: @author Homburg, C. / yhteensä: 50
viite: 16 / 50
| Tekijä: | Homburg, C. Stock, R. |
| Otsikko: | Der Zusammenhang zwischen Mitarbeiter- und Kundenzufriedenheit: eine dyadische Analyse |
| Lehti: | Zeitschrift für Betriebswirtschaft
2001 : JUL, VOL. 71:7, p. 789-806 |
| Asiasana: | Employees Customers |
| Kieli: | ger |
| Tiivistelmä: | Although it has frequently been argued that the satisfaction of a company´s employees is an important driver of customer satisfaction, systematic research exploring this link is scarce. The present study investigates this relationship based on a dyadic data set collected across multiple industries. |
SCIMA