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| Tekijä: | Pienaar, J. Willemse, S.A. |
| Otsikko: | Burnout, engagement, coping and general health of service employees in the hospitality industry |
| Lehti: | Tourism Management
2008 : DEC, VOL. 29:6, p. 1053-1063 |
| Asiasana: | coping health employees service |
| Kieli: | eng |
| Tiivistelmä: | This paper aims at determining the relationships between burnout, engagement, coping and general health of employees in the hospitality industry of a South African city. The sample consisted of 150 bar attendants and employees in restaurants in the city of Potchefstroom. This study administered the Maslach Burnout Inventory-Human Services Survey, the Utrecht Work Engagement Scale, the Cybernetic Coping Scale and General Health Questionnaire. The findings showed that health of service staff could be predicted by their feelings of personal accomplishment and dedication, having avoidant coping strategies and favouring the addressing of symptoms in coping. |
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