haku: @journal_id 1230 / yhteensä: 56
viite: 16 / 56
| Tekijä: | |
| Otsikko: | Training older adults to use automatic teller machines |
| Lehti: | Human Factors
1996 : SEP, VOL. 38:3, p. 425-441 |
| Asiasana: | BANKING AUTOMATION CUSTOMERS EDUCATION COMPUTER SERVICES |
| Kieli: | eng |
| Tiivistelmä: | The present study accessed the success of several instructional programs in teaching the use of automatic teller machines (ATMs). 56 older adults aged from 61 to 81 participated in the study, randomly assigned to each of four , 14-member groups. The description group received a general overview of an ATM only, the text guide group received written instructions, the pictorial guide group got written instructions with pictures corresponding ATM screens, and the online tutorial group completed a step-by-step tutorial on a simulated ATM. Participants were tested after 24-h interval. Accuracy was best for the online tutorial group, intermediate for the text and pictorial guide groups, and worst for the description group. The data demonstrate both the importance of ATM training and the type of training on the level of performance for older adults using ATM service. |
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