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| Tekijä: | Dubé, L. Renaghan, L. M. |
| Otsikko: | How hotel attributes deliver the promised benefits - Guests' perspectives on the lodging industry's functional best practices (Part II). |
| Lehti: | Cornell Hotel and Restaurant Administration Quarterly
1999 : OCT, VOL. 40:5, p. 89-95 |
| Asiasana: | Hotel management Brands Consumer satisfaction USA |
| Kieli: | eng |
| Tiivistelmä: | The authors deal with customers' perspectives on hotels' best practices, guests' perspectives on functional best practices: loyolty effect based on perceived top performance, managers' perspectives on functional best practices: distribution of best practices by functional area. Attributes related to top performers' physical properties and personnel quality, brand name and reputation. |
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