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| Tekijä: | Kaufman-Scarborough, C. |
| Otsikko: | Reasonable access for mobility-disabled persons is more than widening the door |
| Lehti: | Journal of Retailing
1999 : WIN, VOL.479-508 |
| Asiasana: | Shopping Health economics Disablement Consumer satisfaction |
| Kieli: | eng |
| Tiivistelmä: | The author investigates an apperent dilemma facing retailers: that architectural interpretations of the Americans with Disabilities Act (ADA) do not create the reasonable access that mobility-disabled shoppers actually desire. She proposes that reasonable access depends heavily on a commitment by individual retailers to interprete the ADA in terms of consumer experience. |
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