haku: @author Yang, S. / yhteensä: 6
viite: 5 / 6
| Tekijä: | McLaughlin, C. Yang, S. Dierdonck, R. van |
| Otsikko: | Professional service organizations and focus |
| Lehti: | Management Science
1995 : JUL, VOL. 41:7, p. 1185-1193 |
| Asiasana: | MANAGEMENT SERVICE INDUSTRIES ORGANIZATIONS |
| Kieli: | eng |
| Tiivistelmä: | This paper suggests a framework for operations managers to use in making focus decisions in professional services. This framework is supported empirically from data from the health care industry using three kinds of data: (1) industry statistics, (2)case studies , and (3) questionnaire surveys. The authors' objective has been to gain a better understanding of the concept of focus as it applies to the health care sector, develop a framework to assist service operations managers with focus decisions and develop a base from which to generalize about microfocusing decisions in professional services. |
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