haku: @author Li, G. / yhteensä: 6
viite: 4 / 6
| Tekijä: | Li, G. Rajogopalan, S. |
| Otsikko: | Process improvement, quality, and learning effects |
| Lehti: | Management Science
1998 : NOV, VOL. 44:11, PART 1 OF 2, p. 1517-1532 |
| Asiasana: | QUALITY LEARNING MANAGEMENT |
| Kieli: | eng |
| Tiivistelmä: | While quality has attracted significant attention in the past two decades, the debate is still on as to whether a firm should aim for zero defects or base its quality decisions on cost-benefit trade-offs. The continuous improvement advocates generally eschew the cost trade-off approach, but US firms, after spending substantial sums on quality-related activities in the 1980s, appear to be focusing again on cost trade-offs and measures such as return on quality. |
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