haku: @author Smeral, E. / yhteensä: 6
viite: 4 / 6
Tekijä: | Pechlaner, H. Smeral, E. Matzler, K. |
Otsikko: | Customer value management as a determinant of the competitive position of tourism destinations |
Lehti: | Tourism review
2002 : VOL. 57:4, p. 15-22 |
Asiasana: | Tourism Tourist industry Service management Marketing strategy Competitiveness |
Kieli: | eng |
Tiivistelmä: | The aim of this article is the explanation of Customer Value Management as a key strategy to affect a destination's competitive position by means of supply-side measure as well as the communicated and achievable relative consumption /cost position. |
SCIMA