haku: @indexterm MIS / yhteensä: 611
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| Tekijä: | Susarla, A. Âàruà, A. Whinston, A. B. |
| Otsikko: | Understanding the Service Component of Application Service Provision: an Empirical Analysis of Satisfaction with ASP Services |
| Lehti: | MIS Quarterly
2003 : MAR, VOL. 27:1, p. 91-124 |
| Asiasana: | MIS THEORIES EMPIRICAL RESEARCH MODELS SOFTWARE |
| Kieli: | eng |
| Tiivistelmä: | In spite of the promise and potential of improving the way organizations develop, operate and maintain information technology (IT) applications, application service providers (ASPs) have fared poorly in terms of attracting a large client base. Anecdotal evidence in the business press points to limited satisfaction among users of ASP, which calls for an assessment of determinants of satisfaction with ASP. In this paper, the authors draw upon the consumer satisfaction paradigm widely employed in marketing literature to analyze post-usage satisfaction with ASP services. The authors develop a conceptual model of satisfaction with ASP and empirically test the predictions using data from 256 firms using ASP services. |
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