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| Tekijä: | |
| Otsikko: | Services. Special report |
| Lehti: | Airline Business
2004 : JAN, VOL. 20:1, p. 37-51 |
| Asiasana: | Airlines Aircraft industry Travel Service quality Passenger transport North America |
| Kieli: | eng |
| Tiivistelmä: | As traffic starts to return, the industry is beginning to renew investment in the in-flight product, with moves to differentiate the premium cabin gaining fresh momentum. New thinking on seats, menus and in-flight systems are on the agenda. New ground handling concepts are arriving too. |
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