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| Tekijä: | Gursoy, D. Chen, M.-H. Kim, H. J. |
| Otsikko: | The US airlines relative positioning based on attributes of service quality |
| Lehti: | Tourism Management
2005 : FEB, VOL. 26:1, p. 57-67 |
| Asiasana: | Tourist industry Airlines Service quality USA |
| Kieli: | eng |
| Tiivistelmä: | The purpose of this research was to study the relative positioning of the 10 major US airlines based on 15 attributes that measure actual airline performance on critical quality criteria important to customers. Data on all the attributes are obtained from the US Department of Transportation's Air Travel Consumer report. |
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